Terms and Conditions

  • RENT A SHACK HOLIDAY ACCOMMODATION TERMS & CONDITIONS

Please read the terms and conditions below, as by confirming a booking with a deposit you are agreeing to abide by these conditions.

  1. INTERPRETATION:
    1. We, Us, Our, Agent – means Rent a Shack, it’s staff or agents. Tenant, Guest, or you – means the lessee of the defined holiday premises. By booking a holiday rental property with us and paying the booking deposit, you agree that you will be bound by, and personally responsible for performance of your obligations under these conditions of letting.
    2. Guests are granted a licence to occupy the property for the term of the booking; this is not a Residential Tenancy Agreement under the Residential Tenancy Legislation. Failure to comply with these terms and conditions may result in a claim at SACAT, termination of the licence to occupy the property, eviction and/or registration with a “bad guest” register, and/or reviews on booking sites.
  2. BOOKINGS AND PAYMENT
    1. A provisional booking may be made by emailing admin@rentashack.com.au. Provisional bookings are held for 48 hours only pending receipt of the deposit.
    2. A deposit of 50% of the total cost of your booking is required upon reservation to ensure that your booking is confirmed.
    3. A refundable security deposit of $800 is required on all bookings (subject to details listed in clause‎7 Security Deposit).
    4. Full payment of booking and security deposit is required at least 30 days prior to commencement date – payments can be made by EFT.
    5. If for any reason your payments are not received by the due dates, Rent a Shack reserves the right to cancel your booking and apply appropriate cancellation charges (see clause‎3 Cancellations).
    6. Keys will not be given unless full payment has been made.
    7. Method of payment Direct Deposit:

         BSB:                       085-375

         Account No:         34-043-0058

         Please forward confirmation of payment to admin@rentashack.com.au

  1. CANCELLATIONS
    1. All Cancellations must be received in writing.
    2. If a guest cancels a confirmed booking more than 3 months prior to check in, the deposit will be returned less a $50 cancellation fee.
    3. If a guest cancels a confirmed booking less than 3 months prior to check in there is no refund
    4. No refund is made on the unused portion of rent if guests vacate the property prior to their departure date.
    5. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.
    6. Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances.
    7. We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking, as per the owner’s instruction. In this event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
    8. Bookings are taken by the agent in good faith, however, the guest acknowledges that the agent does not own the property and that the owner may instruct the agent to cancel or ask the guest to amend the booking dates at any time up to the day of check in.
  2. CHANGE OF PROPERTY DATES
    1. For a change of accommodation dates, less than 3 months prior to arrival a $50 administration fee may apply and subject to availability.
    2. No fee will apply to extend the dates of your holiday booking; however this is subject to availability.
  3. ARRIVAL / DEPARTURE TIMES
    1. Arrival time is from 3pm on the day of arrival and departure time is strictly 10am on the date of departure. Extended stays may be permitted, if available, and prior arrangement has been made. A fee may apply for late departures if no prior arrangements are made.
    2. On departure the keys must be returned. Lost or damaged keys will be charged.
  4. GUEST RESPONSIBILITIES
    1. Guests may only park vehicles in the designated areas.
    2. The property must not be used for unlawful purposes.
    3. All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of accommodation.
    4. Parties and Functions are strictly prohibited. Immediate termination of the booking without refund may result. Our agency has a NO PARTY POLICY.
    5. The booking will be terminated if any guest fails to comply after receiving a warning.
    6. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners controls. No responsibility is taken for guest’s property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
    7. All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area.
    8. Damage to the property or its inclusions by guests or their visitors, other than fair wear and tear, must be reported as soon as possible and arrangements made to pay for the cost of repair or replacement.
    9. Furniture is not to be moved around. Items are not to be moved from room to room. A fee will be charged should these occur.
    10. If keys and/or remotes are lost, the locks may need to be changed at the guest’s expense.
    11. Should a guest lock themselves out of the property a $200 call out fee is applicable.
    12. No more than the registered number of guests are to occupy the premises, as each holiday property is equipped for a specific number of guests. No extra mattresses are to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.
    13. Strictly no tents or caravans are permitted on the property.Any areas designated as private by the owners are strictly out of bounds.
    14. A description of the property and its inclusions is as accurate as possible. Without prior inspection, no guarantee can be given that a property will satisfy guest’s expectations.
    15. Children must not jump on beds. Damage resulting from children jumping on beds will be at the cost of the guest.
    16. Leaving the property in a clean and tidy manner and removing all rubbish, bottles, food and personal items.
    17. Provide general security in and around the property during the occupancy.
    18. Guests are required to secure the premises upon departure by locking doors and windows.
    19. No domestic pets permitted on or about the property during the tenancy.
    20. Smoking is prohibited in all holiday shacks.
  5. SECURITY DEPOSIT
    1. The properties are privately owned investment properties which the owners often utilise themselves. Our team regularly inspects each property and inventories it’s contents. You become financially responsible for all damage and loss to the property and its contents from the date and time you check in to the date and time you check out.
    2. The Security Deposit of $300 will be retained until our team has completed their checkout inventory and inspection procedure after you vacate the premises. Should we find the home excessively dirty or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of property will be deducted from your deposit.
    3. The remainder of your deposit that is not applied to these expenses will be refunded to you within 14 days. You remain responsible for, and will be charged for, the cost of any damage, repairs, or replacement in excess of the Security Deposit.
    4. The amount of the security deposit may be increased if you are booking a schoolies group, you are staying for one month or longer or at the agent’s discretion.
    5. You must notify us if you do any damage. To avoid erroneous blame, you are required to immediately notify our team if anything is amiss when you arrive at the property.
    6. You must inform our team immediately if there have been any incidents of loss or damage that have occurred during your occupancy.
    7. The security deposit does not replace or negate your responsibility for all members of your party as the primary guest/renter.
  6. CLEANING
    1. It is the guest’s responsibility to maintain the cleanliness of the property during the lease period.
    2. Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into garden beds may incur an additional charge for cleaning.
    3. Departing guests must leave the property clean & tidy. This includes emptying the rubbish bin, washing, drying and putting away all dishes, emptying and cleaning of the refrigerator, oven/griller & microwave, turning off the lights & all appliances including the refridgerator and air conditioning.
    4. The cost of a standard clean is included in the tariff charged. Rent a Shack reserves the right to recover any costs above the standard clean.
    5. Council rubbish bin collection occurs weekly for general waste. Notice of bin collection days are provided in the shacks. Please place bins on the kerb the evening before, face out for collection. A fee will be charged if any excess rubbish has to be removed.
  7. LINEN
    1. All properties are fully self-contained. Linen is not included (sheets, pillow cases, bath mats, hand towels & bath/beach towels).
    2. Pillows, mattress protectors and blankets/doonas are supplied.
    3. Linen must be used on all beds and pillows.
  8. FAULTS/ PROBLEMS
    1. All holiday properties under Rent a Shack management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, we will do our best to fix or replace these items straight away – please report any maintenance issues as soon as they are discovered. There is no obligation from the owner or Rent a Shack to compensate or discount.
    2. Rent a Shack will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.
    3. If a situation arises which we have no control, Rent a Shack reserves the right to move guests to alternative commensurate accommodation subject to availability at their discretion or at the direct instruction of the property owner. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new address. If a commensurate alternative can not be secured, the unused portion of the tenancy paid by the tenant shall be refunded.
    4. Should a tradesperson be sent out upon a guests request to carry out a repair that was unnecessary, the cost of the callout will be at the guest’s expense.
    5. Guests must inform our office immediately if the property is damaged or not clean, otherwise they are deemed to have accepted the property in good condition on arrival.
    6. Lost Property – if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging is at the guest’s expense. Low value items will be held for claiming, if returned to our office, for a maximum of 2 weeks and if not claimed will be disposed of.
    7. Rent a Shack may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.
    8. If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Rent a Shack is authorised to perform any action required to enforce the eviction of any guest and removal of guest’s property.
  9. PROPERTIES FOR SALE
    1. When a booking is made, the deposit is accepted for the present owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.
    2. We cannot accept responsibility for decisions made by the new owner.
    3. If a property is sold, guests will be notified, where possible, allowing suitable time to organise alternative accommodation.
    4. If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective buyers at mutually convenient times, by appointment.
  10. DISCLAIMER
  11. Rent a Shack has endeavoured to maintain the accuracy of the content with their websites. However, from time to time aspects of the content may be out of date. Please let us know if there is anything that needs updating and it will be taken care of asap.
  12. Rent a Shack acts as the letting agent on behalf of the owners and in accordance with the owner’s instructions. We reserve the right to take appropriate remedial action and/or seek compensation for any serious breach of these conditions of letting.
  13. Neither the landlord or the Agent accepts liability for any loss, damage or injury to the person or belongings of the tenants or third party however caused, whilst leased by the tenant before, during or after the period of the tenancy.
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